Patatam is the best way to buy children's and women's clothing from leading brands at low prices. Browse through hundreds of second-hand children's and women's clothing that has been selected and checked by hand by our specialists to guarantee you an "excellent condition". You can find on Patatam your favorite brands 70% cheaper than in store (average prices generally observed by our team).
By creating an account, you can save your delivery information and invoices to make future purchases faster and easier. It will also allow Patatam to process your orders and offer you items adapted to your needs in order to make it easier for you to find the best clothes for your children.
You can change your email address, postal address and phone number in « My account ».
If you have lost your password, click on the link « Lost password ? » on the login page of your Patatam account. We will then send you by email the procedure to follow to reset your password.
Contact us by email at the address email@example.com to make a justified request.
Our team is composed of professional buyers specialized in children's fashion. Each item received at our premises is meticulously examined by hand before being purchased by us and then put on sale on our website. Thus our team is able to determine our ability to resell an item or not and thus guarantee its quality. We are extremely strict about the quality of the clothes and only accept items in "excellent condition". All items found, stained, torn, washed out or with obvious signs of wear and tear will be systematically rejected. The slightest spot, the slightest halo wave, in short the slightest imperfection will cause the item to be eliminated. We also systematically reject a number of brands that are not considered to be of sufficient quality, as well as items without size and brand.
The label on the photos is there to help you easily identify new clothes with original labels that have never been worn. These items are qualified as Brand New With Label and systematically have the original label, sometimes with the price, attached. You can select "Display only new items" on the Patatam.com website to view only this type of item.
An item is unavailable if it has already been purchased. It is technically impossible to order an unavailable item.
If an item has a specified size in an age range, for example 12-18 months, we choose the largest size to classify it. In this case, an article 12-18 months with us will be in the 18-month category and the information « 12-18 months » will be specified on the article sheet
We add new items every day, depending on arrivals. So come back often to Patatam to take full advantage of new arrivals. And don't forget that each item is unique. So don't miss any opportunities!
You have a legal period of 14 days from the receipt of your order to request a return of the item.
Any request for return should be made by contacting us by clicking here or by sending an email to firstname.lastname@example.org. You will then have to specify your order number, the items you wish to return to us and the reason for your return.
For more information on return terms, see our general conditions of use.
No modification of the order is possible from the moment the order has been paid for. Cancelling an order is possible as long as the order has not been prepared. To do so, contact us at the following address: email@example.com giving us all the necessary information.
Unfortunately, Patatam Limited currently only delivers to the United Kingdom. To order in other countries, go to the French site www.patatam.com
If the items you have placed in your shopping cart disappear during the purchase process or during a subsequent visit, this is normal. It's just that someone else bought the item you were interested in before you. Don't worry: it is impossible to pay for an item that is no longer available.
Your order is generally prepared and delivered to the carrier within 2 working days. We do our best to respect these deadlines but if by any chance the deadlines should be significantly longer, we will notify you by email in advance.
Delivery times are independent of Patatam and depend on the carrier. Generally our carriers deliver within 72 hours after delivery of the package.
The shipping cost for the United Kingdom is £2.00 with Royal Mail.
If you notice an abnormally long delay in the delivery of your order, do not hesitate to contact our customer service department firstname.lastname@example.org. We will do everything possible with the carrier concerned to speed up delivery. If your order is lost (damaged), we will refund you the order.
The prices of the products displayed on Patatam are inclusive of VAT, so the VAT of 20.0% is included, in accordance with French law and according to the terms and conditions provided by it concerning second-hand items.
To use a promotional code, simply enter the code that has been specified to you in your shopping cart. The rates will then be automatically updated before your payment.
Any omission to use a code cannot be applied later.
We accept payments by Credit Card, Visa and Master Card. You can also pay with your Patatam credit. No payment by cheque, cash or bank transfer is possible.